Help centre

In the Zenai app, open Channels and choose Connect. Type the number your customers message and the name Meta should show them, then enter the 6-digit code Meta sends to that number. You need a Facebook Page for your business first; creating one is free.

Yes. Channels → Simulator lets you chat with your bot as if you were a customer, so you can check its answers before going live.

Open My Store → Catalogue and add a product with its name, price, photos and stock. Set a lowest price if you want Zenai to bargain; customers never see that number.

In Settings, add how customers pay you: your Till number, your Paybill and account number, or your Pochi la Biashara. Zenai sends these to customers when they order.

Open the chat in Chats and tap Take over. The bot stops answering that customer until you tap Hand back.

Open Intents. Tap New to write an answer to a kind of question, or open an existing one to change its wording. Zenai checks your saved answers first and only writes a new reply when none fits.

It does not invent prices or details; those only come from what you entered. If a question needs a person, the chat comes to you, and your alerts tell you about it.

Check that your number shows as connected in Channels, and that auto-reply is on in Settings. If both are fine, email support@zenai.pro with your business name and we will look.

Open Billing in the app and choose Cancel subscription. You keep access until the end of the period you paid for, and your data is kept for up to 30 days after that in case you come back.

Open Profile → Delete account in the app, or email support@zenai.pro with the subject "Data Deletion Request". The Data Deletion page explains what is removed and what the law requires us to keep.