How do I connect my WhatsApp Business number?+
Go to your zenai dashboard → Settings → Connect WhatsApp. You'll be guided through Meta Embedded Signup in under 5 minutes. You need a WhatsApp Business account and a compatible phone number.
Automation is not replying. What do I check?+
First, confirm automation is toggled ON in the dashboard. Check that your WhatsApp webhook is connected. If issues persist, check that your Meta App is in Live mode, then contact support.
Can I test workflows without sending real messages?+
Yes. Use the test panel in your dashboard to simulate incoming messages and see how your scripts and AI-assisted fallback respond before going live.
How do I add more intent scripts?+
Go to Intents → New Intent. Add your keywords, response text, and optional quick reply buttons. Scripts are matched by keyword before AI-assisted fallback kicks in.
What happens when none of my scripts match?+
zenai uses AI-assisted fallback to generate a response based on your business context and brand voice. You can configure the rules in Settings.
How do I take over a conversation from automation?+
In your dashboard's Live Inbox, click any conversation and click Take Over. Automation pauses for that customer until you hand it back.
Can I upload a product catalog?+
Yes. Go to Products → Add Products. Upload your product name, price, and image so zenai can answer product enquiries from customer conversations.
How do I cancel my subscription?+
Go to Settings → Billing → Cancel Subscription. Your account stays active until the end of the current billing period. Your data is kept for 30 days after cancellation.