Your business number, answered in English and Swahili, voice notes included.
Live nowRun Customer Operations from One Workspace
Chats, orders, payments and follow-ups in one place. Zenai answers your customers on WhatsApp in English and Swahili, and brings you in when a person should step in.
Free for 7 days. No card needed.
go on, press itgo on, touch it
A sale, from hello to paid.
An example of a customer chatting with a shoe shop on WhatsApp. Zenai answers, bargains within your limits and takes the order. You only step in to confirm the money arrived.
What Zenai did in this chat
- Answered with the price and stock from your catalogue
- Bargained, and stopped above your lowest price
- Opened order #1042 at the agreed price
- Sent your own Till number
- Asked for the M-Pesa name, amount and code
- Waited for you to confirm the money
Sasa! Hizi Air Force 1 white ziko size 42?
- Zenai bot
Ziko! Air Force 1 White, size 42 — KES 4,500. Nikuwekee?
price and stock come from your shop Ni mob sana. Nitakupa 3,500.
they bargain…- Zenai bot
Tukutane katikati: KES 4,000 kwa ajili yako. Nikutumie maelezo ya malipo tuanze?
…never below your lowest price Poa, tuma.
- Zenai bot
Order #1042 — Air Force 1 White, size 42: KES 4,000. Lipa kwa Till 123 456. Ukimaliza, nitumie jina la M-Pesa, kiasi na code.
paid into your own till Nimetuma. Brian Otieno, 4,000, SJK4XY7Q2P
- You confirmed KES 4,000 receivedyou check your M-Pesa, then confirm
- Zenai bot
Malipo yamethibitishwa ✅ Asante Brian!
The workspace behind the chat.
Everything a conversation starts ends up here: the money, the chats, the answers.
a notebook, three phones one app
- see every shilling
Sales
What you earned, and what bargaining cost you, product by product.
- who needs you, at a glance
Chats
Every conversation, live, marked by who is handling it: the bot or you.
- fix an answer once
Intents
The answers Zenai gives, and a nudge when one stops working.
Screens from the Zenai app, shown with sample data.
You stay in charge.
Zenai does the talking. The decisions stay with you, in the Zenai app on your phone.
Every chat, live
Read along as conversations happen, or pause the bot and reply yourself.
Payments you confirm
Customers pay your Till, Paybill or Pochi. You check your M-Pesa and confirm. Zenai never holds your money.
Answers you can edit
When Zenai works out a new answer, it is saved so you can read it and change it.
Your phone tells you
Turn on notifications and you hear about new messages as they come in.
Three steps to your first reply.
No developer needed. It all happens in the Zenai app.
- Step 01
Add your shop
Products, prices and stock, your Till, Paybill or Pochi, and your policies. Zenai only ever quotes what you put here.
- Step 02
Connect your WhatsApp number
Type the number your customers message and the 6-digit code Meta sends to it. You need a Facebook Page for your business.
- Step 03
Try it, then go live
Chat with your bot in the simulator first. When the replies sound right, customers start getting answers.
Every channel, one inbox.
Zenai starts where your customers already are: WhatsApp. More channels join the same workspace, so there is still only one place to look.
Direct messages from your Instagram shop, in the same inbox.
Expected 2027Telegram
Customers who prefer Telegram, answered the same way.
Expected 2027SMS
Plain text messages, for customers who are not on WhatsApp.
Expected 2027One plan. Everything in it.
Try it free for 7 days, then keep going for one simple price, paid by M-Pesa. No card needed.
save KES 1,500
KES 3,000a month
Billed every month.
- Your WhatsApp number, answered around the clock
- Replies in English and Swahili, voice notes included
- Your catalogue, stock and orders in one place
- Bargaining that stops at your lowest price
- Payments straight to your Till, Paybill or Pochi
- The Zenai app: chats, payments, alerts and analytics
Questions, answered.
Do I need a developer?
No. You add your products and payment details in the Zenai app, then connect your number by typing the code Meta sends you.
What do I need to connect WhatsApp?
The phone number your customers message, and a Facebook Page for your business. Meta requires the Page; creating one is free.
Does it speak Swahili?
Yes. Zenai replies in English or Swahili, following the customer. It also understands voice notes.
Can I reply to customers myself?
Any time. Open the chat in the Zenai app, pause the bot and write your own reply.
Where does the money go?
Straight to your own Till, Paybill or Pochi la Biashara. Zenai never holds your money. When a customer says they have paid, you check your M-Pesa and confirm it in the app.
Can customers bargain?
Yes. Zenai comes down in steps and meets a customer’s offer halfway, but never goes below the lowest price you set, and never shows that price.
What if Zenai does not know the answer?
It does not guess. Prices and details only ever come from what you entered. When a question needs a person, the chat comes to you.
What happens after the free week?
Pay KES 3,000 a month or KES 7,500 every three months by M-Pesa to keep Zenai answering. You choose the period in the app, and can pause or cancel there.
Your customers are already messaging.
Let Zenai answer the next one.
Get started7 days free