zenai
FeaturesHow It WorksPricing
FeaturesHow It WorksPricing
zenai

Run
Customer
Operations
from One
Workspace

zenai helps your business turn customer messages into calm, organized work: answer questions, book appointments, guide purchases, prepare delivery details, and know when a human should step in.

Built on Meta Cloud APISecure checkoutClear daily earningsBuilt for Kenyan businesses
WhatsApp live now
7-day free trial
No credit card required
Platform Features

Everything to run your
customer operations

zenai turns customer messages into organized workflows your team can monitor, improve, and take over when needed.

“Businesses using zenai spend less time chasing repetitive messages and more time closing the work that matters.”
Customer Operations Brain
Intelligence

Route repetitive questions, product enquiries, bookings, checkout, and escalations through one calm customer journey.

WhatsApp Entry Channel
Channel

Start where customers already message you. Built on Meta's official WhatsApp Cloud API for compliant, reliable conversations.

Unified Inbox
Dashboard

Jump into any conversation the moment automation needs backup. Monitor every customer in real-time and take over with one click.

Workflow Automation
Automation

Define how common customer journeys should run: reply, qualify, book, collect payment, escalate, or hand off.

Product Operations
Commerce

Upload products once, track enquiries, answer pricing questions, and connect product interest to revenue.

Secure Customer Checkout
Payments

When a buyer is ready, zenai guides the payment step and keeps the order record clear for the business.

Delivery Coordination
Delivery

Collect recipient details, location notes, and contact information so paid orders can move smoothly to fulfillment.

Voice Message Support
Coming Soon

Customers send voice notes in Swahili? zenai transcribes and turns them into usable customer context.

Multilingual
Language

Auto language detection keeps customer responses aligned with the language they use — English, Swahili, and more.

Operations Analytics
Analytics

Track message volume, response speed, resolution rate, escalations, product interest, and booking outcomes.

How It Works

Run customer operations in three steps

01

Connect your first channel

Start with WhatsApp on the Channels page in under 2 minutes, no code required.

02

Configure workflows

Pick a starter pack, accept AI suggestions, or add your own intents for replies, bookings, products, and handoff.

03

Activate operations

Flip one switch in Settings and zenai starts organizing customer work around the clock.

0% SCROLLED
zenai by the numbers

Handles unlimited conversations across WhatsApp, Instagram, Telegram & more — no per-message fees, ever.

Channel Roadmap

Start with WhatsApp.
Expand everywhere.

One operations brain, one dashboard — every channel your customers use.

Live Now
WhatsApp

Customer workflows, intent scripts, product operations, voice support, and real-time dashboard.

  • Intent scripts
  • AI fallback
  • Voice transcription
  • Product catalog
  • Agent dashboard
Coming Soon
Instagram

Route Instagram DMs through the same customer operations workspace.

  • DM automation
  • Story reply handling
  • Same operations brain
  • Unified inbox
Coming Soon
Telegram

Connect Telegram and handle customer conversations through the same workspace.

  • Telegram Bot API
  • Group message support
  • Same intent scripts
  • Unified inbox
Planned
SMS

Reach customers who don't use messaging apps via SMS — powered by Africa's Talking.

  • Africa's Talking API
  • Kenyan numbers
  • Basic intent scripts
  • M-Pesa integration
Instagram & Telegram expected Q3 2026 · SMS by Q4 2026
Pricing

Simple pricing for customer operations

No hidden fees. No per-message costs. Start with a full 7-day free trial — no credit card required.

For the price of one part-time staff member, you get 24/7 automated coverage.
Most Popular
Growth
KSh 3,000/month

Everything you need to run customer conversations, bookings, products, payments, and handoff from one workspace.

7 days free · then KSh 3,000/mo · cancel anytime

Refund eligible within 7 days if the service has not been used for 24+ hours. No contracts.

1 live entry channel (WhatsApp now, more coming)
Unlimited messages
Unlimited intent scripts
AI-assisted fallback
Product catalog sync
Customer operations analytics
Real-time operations dashboard
Priority email support
Agency
Coming Q3 2026
Pricing TBA

For agencies managing multiple client businesses under one roof.

Up to 10 client workspaces
Separate dashboard per client
All Growth features per client
Admin master control panel
Client impersonation view
Reseller billing management
Dedicated account manager

Prices in Kenyan Shillings · M-Pesa accepted · Cancel anytime

How Businesses Use zenai

Built for any business that
talks to customers on messaging

From dental clinics to grocery stores, here's how different business types use zenai to run customer operations.

“

We used to lose hours coordinating customer messages. Now zenai keeps conversations, bookings, and follow-up organized.

Dr. Mwangi
Dental Clinic · Mombasa
“

Our customers get instant replies even at midnight. Sales have noticeably improved since we started.

Amina S.
Boutique Fashion · Nairobi
“

Setup took less than an hour. The workspace handles bookings, pricing questions, and handoff paths.

Kevin O.
Salon Studio · Kisumu
Example use case

Clinic owners spending hours on repetitive messages — opening hours, prices, bookings — can move that work into zenai. Common queries are handled instantly and complex cases move to the team.

3h → instant
Response time
DC
Dental Clinic
Mombasa, Kenya
Example use case

Retailers can connect their product catalog so customers ask about stock and prices across any channel. zenai handles product enquiries and gives staff more room to focus on fulfillment.

+40%
Customer enquiries handled
RG
Retail / Grocery
Nairobi, Kenya
Example use case

Studios using zenai set up services, prices, and booking flows once. Customers get instant replies at any hour and can confirm appointments without waiting.

< 1 hour
Typical setup time
BS
Beauty / Salon Studio
Kisumu, Kenya
FAQ

Common questions

Everything you need to know about zenai. Can't find your answer? Email us.

No. zenai is designed for business owners. You connect your first channel, add your business rules, and start running customer workflows — no code required.

No. WhatsApp is the first live entry channel because that is where many customers already are. zenai is the customer operations workspace behind it: replies, bookings, products, checkout, delivery coordination, analytics, and human review.

Yes. zenai uses Meta's official WhatsApp Cloud API for the WhatsApp channel. Your number is fully compliant with Meta's policies.

You'll be prompted to subscribe at KSh 3,000/month or KSh 2,500/month billed quarterly. You can cancel anytime — no lock-in.

Absolutely. The operations dashboard lets you monitor live conversations and take over whenever a customer needs a human.

Yes. zenai auto-detects the customer's language and responds accordingly. Swahili and English are fully supported, with more coming soon.

The Growth plan covers one business workspace. Multi-client Agency support is coming soon — join the waitlist to be first in line.

A Kenyan employee costs KSh 25,000–50,000/month in salary. zenai helps reduce repetitive customer work for KSh 3,000/month so your staff can focus on in-person customers, complex tasks, and closing revenue.

zenai escalates the conversation to you. You get a notification in the dashboard and can reply personally, with the conversation context already visible.

Yes. When a customer is ready to buy, zenai can guide the payment step, confirm the order, and keep the business record clear without relying on screenshots or manual follow-up.

Customer purchase revenue is shown separately from subscriptions and platform fees, so a business owner can see what came in and what is due for payout.

Yes. zenai can collect the recipient name, phone number, location notes, and alternative contact so the business has clean delivery information before fulfilment starts.

Yes. Customers can request and confirm appointments through the connected channel. Confirmed bookings sync automatically to Google Calendar, and you can block unavailable slots from your dashboard.

Most businesses are live within 60 minutes. You connect your first channel, configure your operations rules and intent scripts, and you're ready. No developer needed.

Yes. Customer conversations are processed and stored securely. We do not sell or share your customer data with third parties.

Yes. Clinics, dental practices, and pharmacies are among our most common users. zenai handles appointment requests, consultation fee payments, prescription query replies, operating hours, and human review paths.

zenai uses production-grade language models hosted through low-latency providers for context-aware replies in English and Swahili.

Yes. You get 7 days free, with full access to all features. No credit card required to start.

Get Started Today

Ready to run your
customer operations?

Join Kenyan businesses using zenai to manage conversations, bookings, payments, product enquiries, and handoff without adding more operational drag.

7 days free
No credit card
Cancel anytime
zenai

AI customer operations for African SMBs. WhatsApp is the first channel, not the whole product.

Official Meta API
End-to-end encrypted
M-Pesa accepted
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Customer Operations · WhatsApp Business API · AI Engine

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