Documentation

Quick Start Guide

Get your WhatsApp bot live in under 60 minutes. Covers account setup, WhatsApp connection, and first intent.

Connecting Your WhatsApp Number

Step-by-step Meta Embedded Signup walkthrough. Requires a WhatsApp Business account and a verified phone number.

Setting Up Your Bot Personality

Write a personality prompt that tells the AI how to represent your business — tone, language, and limits.

Dashboard Overview

A tour of every section in the dashboard: Inbox, Intents, Products, Analytics, Settings, and Billing.

What Are Intent Scripts?

Intent scripts match keywords in customer messages and reply instantly — no AI needed, zero latency.

Creating Your First Script

Build a FAQ handler step by step: add keywords, write a response, and set quick reply buttons.

Script Priority & Ordering

When multiple scripts could match, priority order controls which fires. Learn how to set it correctly.

Using Variables in Replies

Personalise responses with {{customer_name}}, {{business_name}}, and other dynamic variables.

AI Fallback & Groq LLM

When no script matches, the AI takes over. Configure the fallback prompt and the AI's tone here.

Uploading Your Products

Add services or products with a name, price, description, and up to 5 images each.

WhatsApp Catalog Sync

How Zenai presents product cards in chat — including the format, images, and pricing display.

Triggering Product Replies via Intents

Link an intent script to a product so the bot automatically sends the product card when asked.

Reading Your Analytics

Understand message volume, bot resolution rate, escalation rate, and average response time.

Manual Agent Takeover

Click 'Take Over' on any conversation to reply as a human. Hand it back to the bot when done.

Escalation Alerts

Get notified when a customer shows signs of frustration. Set thresholds in Settings → Alerts.

Voice Message Transcription

Zenai uses Whisper STT to transcribe voice notes from customers and respond in text.

Swahili & Multilingual Support

The bot auto-detects the customer language and responds accordingly. English and Swahili are fully supported.

Data Storage & Encryption

All data is encrypted at rest and in transit. Servers are hosted on Hetzner EU with TLS 1.3.

WhatsApp Policy Compliance

Zenai uses Meta's official WhatsApp Cloud API. Learn what you can and cannot send to remain compliant.

GDPR & Kenya Data Protection

Your rights under the Kenya Data Protection Act and GDPR, and how Zenai meets those requirements.