Setup guide
From a new account to your first answered customer, then how Zenai fits into your day.
1. Create your account
Sign up with your business name and email, then open the link we email you to confirm the account. No card is needed. Your 7 free days start when your WhatsApp number is connected, so the whole week is spent with real customers.
2. Add your shop
Open My Store → Catalogue and add what you sell: name, price, photos and stock. Products with sizes or colours can carry variants, each with its own stock.
If you want Zenai to bargain, set a lowest price on the product. Zenai comes down in steps and meets offers halfway, but never goes below that number, and never shows it to the customer.
3. Add how customers pay you
In Settings, add your Till number, your Paybill and account number, or your Pochi la Biashara. When a customer orders, Zenai sends them these details and asks for the name on their M-Pesa, the amount and the code.
Set your refund policy in the same place. Zenai follows it when a customer asks for their money back, and never promises a refund on its own.
4. Connect your WhatsApp number
Meta requires a Facebook Page for your business before it can send WhatsApp messages for you. If you do not have one, create it first; it is free.
- Open Channels and choose Connect.
- Type the number your customers message, and the name Meta should show them.
- Enter the 6-digit code Meta sends to that number.
5. Try it before customers do
Open Channels → Simulator and chat with your bot as a customer would. Ask about prices, try to bargain, ask for a person. When the answers sound like your shop, you are ready.
6. Watch chats, step in when you like
Chats shows every conversation as it happens and who is handling it. To reply yourself, open a chat and tap Take over; the bot waits until you tap Hand back. When a customer asks for a person, the chat comes to you and an alert tells you.
7. Confirm payments
When a customer says they have paid, it lands in the Queue with their M-Pesa name, amount and code. Check your M-Pesa messages, then tap Confirm … received or Reject. Zenai tells the customer either way. The bot never confirms a payment by itself.
8. Teach it your answers
Intents holds the answers Zenai gives to kinds of questions. When Zenai works out a new answer, it is saved there so you can read and edit it. If an answer stops working, Intents tells you.
9. Hand orders to delivery
If riders deliver for you, add them under My Store → Droppers. A delivery moves from Pending to Offering, Accepted, Picked up and Delivered, and you can follow each order in Orders.