Zenai, compared
Zenai next to hiring another person, or answering every message yourself. Including where a person still does better.
about KES 100 a day
| Compared on | Zenai | Hiring someone | Doing it yourself |
|---|---|---|---|
| Monthly cost | KES 3,000, or KES 2,500 paying every 3 months | A salary, often KES 25,000 or more | Your own hours |
| Hours | Day and night, every day | Working hours | Whenever you get to it |
| Languages | English and Swahili | Depends on who you hire | Yours |
| Many chats at once | Yes | One at a time | One at a time |
| Bargaining | Comes down in steps, never below your lowest price | Depends on the person | Depends on the day |
| Payments | Sends your Till, Paybill or Pochi; you confirm the money | Checks by hand | Checks by hand |
| Records | Every chat, order and payment in one app | A notebook, or memory | A notebook, or memory |
| Unusual cases | Hands the chat to you | Uses judgement | Uses judgement |
When Zenai makes sense
- You answer the same questions many times a day
- Customers message outside your working hours
- You lose track of who ordered what, and who has paid
- You want to grow without hiring for every new customer
When you still want a person
- Sensitive complaints that need a careful voice
- Custom quotes that need back-and-forth
- Anything outside your catalogue and policies
Zenai does not pretend otherwise. When a conversation needs you, it hands it over with the history, and an alert tells you.